Why Do We Check ID?

How ID Verification Works?

Meelie Mobile works with OneID, a trusted UK based identity verification provider used by businesses across banking, retail, and ecommerce.

Instead of uploading identity documents directly to Meelie Mobile, OneID securely confirms your identity using trusted banking and identity data sources.

This means:

• Your personal information stays secure
• Verification is usually completed within minutes
• Meelie Mobile only receives the information needed to confirm your identity
• Your banking login details are never shared with us
• No physical paperwork or document uploads are usually required

Our goal is to make the process as smooth and secure as possible while protecting both buyers and sellers.

Why We Verify Identity?

ID verification helps Meelie Mobile:

• Reduce fraudulent transactions and account misuse
• Prevent stolen phones and devices from being sold
• Protect honest customers and sellers
• Improve security across our device buyback platform
• Meet legal and compliance obligations where necessary

Most customers complete verification quickly and only need to do it once.

Is My Information Secure?

Yes, protecting your privacy and data is extremely important to us.

OneID uses secure encrypted technology and follows strict UK data protection and privacy standards. Meelie Mobile never stores your banking credentials and does not gain access to your bank account.

Identity checks are used solely to confirm that the person selling the device is genuine.

What Happens If I Can’t Complete Verification?

If you’re unable to complete identity verification through OneID, our customer support team may be able to return your device for free.

Please contact the Meelie Mobile support team and we’ll do our best to assist you.