You can deposit your cheque into any UK bank that you are an account holder with. It normally takes around 3-5 working days to clear.
Everything you need to know about selling your phone with Meelie Mobile.
Once you have placed your order online, we will send you an email with instructions on how to send your phone to us, along with a printable postage label. If you are unable to print your label, please select the option for us to send it to you.
We offer a free post service which allows you to post your phone to us free of charge up to an insured value of £150. If you wish to arrange your own courier, this will be at your expense and we cannot take responsibility for non delivery of phones.
No. Please ensure that your SIM card is removed before sending it to us.
We accept no liability for any charges incurred as a result of any phone being sent in with it’s SIM card. You shall be responsible for such charges.
To send the phone back to us, please make sure that the battery is inside the phone and the phone is switched off. To ensure the phone is protected and secure, please pack in a box (original manufacturers box is ideal). Make sure the box is closed securely and attach the postage label.
Please see packaging instructions for further details.
Once your online order is placed, the label should be emailed to you immediately. Please check your spam/junk folder.
If you have requested for us to send the label to you, it should be received within 48 hours. If you have not received it after 5 days, it may have been lost in the post. Please check your details to ensure they are correct and contact us to arrange for it to be resent.
If you have agreed to send us a brand new phone (sealed), it will need to be sent to us with the original box and accessories. For working and faulty phones, we just need the handset with it’s battery.
No. Please make sure that any external storage is removed from the device before sending to us.
As soon as your phone arrives, we will send an email. Alternatively, you can check the tracking details to see exactly what stage of the journey it is at.
Please post your device as soon as you have the label. If your device reaches us after our quote expires, due to market conditions we may have to change our quote to the current published price.
Yes, we buy faulty phones. You can find more information on our ‘Sell Broken Phones’ page. If you need further assistance, our customer service team is happy to help.
Type the model of your device into our search bar or select from the drop down list on buyback homepage and press the search button. If more than one variation of that model appears, select the correct one from the options. Once your model has been found you will be able to select the condition and find out what your phone is worth.
If you are unsure of what model you have, it can sometimes be a little tricky to figure out. On most mobile phones, the model number is printed on the back. You can also try to match your phone looks like to our image library. If you are still unsure, please contact us and we will try to help.
We check every device against the national CheckMEND register to identify any ‘red flags’.
We do not accept stolen phones or devices that are identified as being received from a non-rightful owner. Please refer to our Terms and conditions for a more comprehensive answer.
Selling your device to Meelie Mobile is simple. Search for your device on our website, select its condition and get a quote. If you’re happy with the price, complete your order and follow the instructions to send us your device. Once we receive it, we’ll check that it matches the details you provided and process your payment.
You can find more information on our ‘How It Works’ page
Meelie Mobile accepts a range of devices, including Samsung Galaxy phones, Google Pixel phones, Apple iPhones, Apple Watches, Samsung Galaxy tablets and Apple iPads. Eligible models are updated regularly based on market demand.
You can sell your device in any of five conditions: New, Excellent, Good, Fair or Faulty. We accept broken devices too.
Our service is intended for personal consumer sales, rather than for businesses, traders or devices obtained specifically for resale.
We’re happy to accept multiple devices from genuine individual customers. There’s no problem selling multiple devices to us.
If you sell more than 3 devices in a calendar year, we may carry out some additional checks and ask you for further information about the devices before accepting your order.
All orders are subject to our standard acceptance checks, and in some circumstances, we may be unable to accept additional devices.
Our service is designed for individuals selling their own personal devices and we’re unable to accept business-owned devices through Meelie Mobile Buyback.
If you’re selling devices on behalf of a business, including company-owned devices or business stock, our TMT First Trade Team may be able to help.
Please contact our Trade Team to discuss your requirements.
Meelie Mobile does not accept any non-genuine products as they are illegally produced and may prove dangerous to use.
IMEI is your phones identification tag. It is a unique 15 digital serial number which is given to each and every phone when it is manufactured. You will usually find it printed on the back of your phone or in your phone settings.
Alternatively, you can ask your phone to display it on your screen by going to your dialling keypad and typing in: *#06#
After a second a barcode with a 15 digit number should be displayed.
Mobile Mobile offers three different payment methods - Bank Transfer, PayPal or Cheque.
If your payment has been made via Bank Transfer or PayPal please allow 24 hours for payment to show.
If you received payment by Cheque, we post all payments out via 1st Class post. If you have not received your payment after 5 days, it may have been lost in the post. Please contact our customer support team and we will reissue the payment.
Of course. Once you have notified us that the cheque has been lost we will cancel it and reissue you with a new cheque. We will deduct the cancellation fee in the new cheque.
Once we have received and checked your phone we promise to make payment within 1 day. Once payment has been made, we will send you an email to confirm it has been sent.
You can deposit your cheque into any UK bank that you are an account holder with. It normally takes around 3-5 working days to clear.
If you have any questions or need further assistance, we're here to help.
Contact our support team
Our friendly team is here to help with any questions.