At Meelie Mobile, we believe selling your device should be quick, fair and stress-free. That’s why we’ve built our service around the Meelie Mobile Promise.
That’s why we ask every customer to describe their device as accurately as possible when selecting its condition. In most cases, customers do but occasionally devices arrive in a different condition to the one selected.
And if you choose not to accept a revised offer, we’ll return your device free of charge.
We encourage every customer to carefully read our condition descriptions and thoroughly check their device before sending it in. This helps us provide faster payments, fair valuations and a smoother experience for everyone.
We know getting paid quickly matters.
If your device arrives in the condition you described, we’ll pay you within 1 day of receiving it. In fact, 99% of customers are paid the very same day we receive their device.
No long waits. No chasing updates. Just fast, reliable payment directly to your bank account or PayPal account.
We offer free postage options to make sending your device to us simple and convenient.
For lower-value devices, our free postage option is a quick and easy way to send your phone safely to us.
For higher-value devices, we recommend arranging your own postage using a fully insured tracked service for additional peace of mind.
If your device needs to be revalued and you decide not to accept the new offer, we’ll return it to you completely free of charge.
No hidden fees. No return costs.
Exceptions. Free returns do not apply to:
*Please Note: A £35 administrative fee applies to returned devices in the situations listed above.
Need help? Our UK based support team is here for you.
Whether you have a question about your order, payment or device condition, you’ll speak to real people who are friendly, helpful and easy to reach.
No bots. No endless waiting. Just genuine support when you need it.
We believe giving technology a longer life simply makes sense.
Many phones still have years of use left in them, and by refurbishing and rehoming devices, we help keep working technology in circulation instead of sitting unused or going to waste.
Every device we receive is thoroughly assessed. Where possible, devices are refurbished, repaired and prepared for reuse. If a device can’t be reused, we aim to recover parts and materials responsibly wherever possible.
We’re careful not to overstate our impact. Refurbishment alone won’t solve environmental challenges but extending the lifespan of existing devices can help reduce unnecessary electronic waste and lower demand for new manufacturing.
For us, sustainability is about making practical, responsible choices:
No exaggerated claims. Just a smarter way to buy, sell and reuse technology.
When you sell a device to Meelie, you’re trusting us with more than just your phone you’re trusting us with your personal data too.
That’s why security is built into every stage of our process.
Before any device is refurbished, resold or recycled, all personal data is securely erased using professional data wiping procedures. Devices are fully checked to help ensure previous customer information is removed before a device leaves our care.
We also take the protection of your online information seriously. Any details you submit through our website from personal information to payment details are handled using secure systems and encrypted connections designed to keep your data protected.
We know privacy matters, which is why we focus on:
When you trade in your device with Meelie, you can feel confident that your information is being handled responsibly from start to finish.
If you have any questions or need further assistance, we're here to help.
Contact our support team
