Choosing the correct condition helps us provide you with the most accurate quote for your device.
Completely unused, unopened and still sealed in its original manufacturer's packaging.
No scratches, dents, chips or cracks. The device looks almost like new.
Fully functional with light cosmetic wear — minor scratches that are hard to see.
Fully functional but with noticeable cosmetic damage — scratches, dents or scuffs visible.
Has functional issues: cracked screen, battery problems, water damage, or won't power on.
Wipe down the screen and body to remove fingerprints and dust before assessing.
Make sure volume, power, and home buttons all function correctly.
Back up your data and perform a factory reset before sending.
Don't forget to remove your SIM and memory card before sending.
